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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Miranda Ibanez

September 17, 2024

5  out of  5
rating by Miranda Ibanez
"Elaine has insured my entire family for many years and has always taken care of our needs. She keeps us up to date on policies and is knowledgeable on the best options for our futures; she and her team truly care for her policy holders."
We responded:
"It has been my pleasure to work with your family over the years. Your support and confidence are greatly appreciated. Than you!"
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Ginny Meinen

July 25, 2024

5  out of  5
rating by Ginny Meinen
"I am writing this review to highly recommend Elaine LaVine State Farm Insurance Agency! I have used the services of this office for various Insurance needs, and they have always handled my accounts very professionally. Today I had to call to get some help with an insurance issue dealing with a rental house I own. I spoke with Lindsay and she was not only gracious, but very efficient, prompt and helpful in solving my problem. Over the years, I have found every member of the staff to be Excellent! Let Elaine LaVine and staff handle your insurance needs if you are looking for high-quality services!"
We responded:
"Thank you for your kind words of our services to you over the years! We appreciate you!"
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Jennifer Bishop

July 25, 2024

5  out of  5
rating by Jennifer Bishop
"I have been with Elaine La Vine at State Farm in Dana Point for many years now. I consistently receive incredible service from Patty and the entire team at this office! Every time I call, the phone is answered with kindness and recognition…and it just feels like calling “home”. My insurance policies are very well managed and they make it easy to remain a customer. Patty (and the team) are incredibly informed, and always approach all business with kindness while looking out for my best interest. I trust them so much and I would strongly recommend this office to anyone for all of your insurance needs."
We responded:
"Thank you for allowing us to earn your business over the years! Your support and kind words mean a great deal to us!"
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David Walker

July 15, 2024

5  out of  5
rating by David Walker
"Elaine’s staff quickly and efficiently handled a billing issue for me. Very knowledgeable and cordial team to handle my 6 policies."
We responded:
"We are so happy to have you as a customer and share our knowledge with you! Thank you for your business and kind words! Thank you for your business and kind words."
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Richard Parkhouse

July 1, 2024

5  out of  5
rating by Richard Parkhouse
"We visited Elaine unannounced to check out our condo insurance She could not have been more helpful and was very generous with her time. She clearly has very high integrity as she advised us to stick with our current insurer and even went through and evaluated our existing cover in some detail. In addition, she also gave us an interesting and informative update on the problems with house insurance in California post the wild fires of the last few years. I would recommend her unreservedly and would love to do business with her in the future."
We responded:
"It was a pleasure to meet you both! I am glad I was able to help answer your questions - anytime! Enjoy your time with your family while you are here!"
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Cindy Dunard

June 27, 2024

5  out of  5
rating by Cindy Dunard
"Elaine has been our agent for over 25 years and we have always had excellent and personalized service. She is always expanding her knowledge of products and willing to help with any needs."
We responded:
"It has been a pleasure to work with you and your family over the years! Thank you for your business!"
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Jill Murphy

March 13, 2024

5  out of  5
rating by Jill Murphy
"This office is always professional and easy to reach any day. The agent and staff are prepared and knowledgeable-making the process consistently simple. I have added policies, had claims, changed limits and inquired about coverages with ease. I have made referrals who are always pleased with the expertise and service!!!"
We responded:
"Thank you for your positive feedback. Our knowledgeable team strives to keep everything easy for our customers!"
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Juan Barajas

February 5, 2024

5  out of  5
rating by Juan Barajas
"Ryan was very friendly and answered all my questions thoroughly. He explained all the options in detail making sure I understood each plan and helped me select the best option for my situation. By far one of the easiest and best car insurance experiences I have had so far! 10/10 would recommend"
We responded:
"We are so glad to know you were so happy with Ryan’s service to you! Thank you for the positive feedback!"
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Chelsea Mallinson

January 20, 2024

5  out of  5
rating by Chelsea Mallinson
"Patty saved the day! I called at 4:45pm on a Friday to reinstate my insurance and she said we can get it done by the end of the day! She was able to get all of the needed info and we ended the call by 5! She was professional and straight forward and helped me get on my own insurance for the first time since I’ve always been on my family’s plan. Thanks Patty!"
We responded:
"Patty and our State Farm team strive to provide this type of excellent service! Glad we got your insurance reinstated so quickly. We look forward to helping with your insurance and financial needs in the future! Thank you!"
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Tashy Maldonado

January 5, 2024

5  out of  5
rating by Tashy Maldonado
"Great customer service and very friendly and helpful. Patty was great agent! 🙂"
We responded:
"We are so happy to hear your positive review about our customer service. Patty and the team always strive to meet the needs of all our customers. Welcome aboard!"
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Russ Moore

December 22, 2023

5  out of  5
rating by Russ Moore
"Ryan handled our additional auto policy quickly and professionally. Thank you"
We responded:
"Russ, thank you for your positive feedback for our newest member of the Team! Ryan and our team work hard to provide the best service."
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Thomas Mcgill

October 13, 2023

5  out of  5
rating by Thomas Mcgill
"I am a customer of State Farm insurance since I was 16. My 76th birthday is tomorrow so I have had many experiences with State Farm customer service. My experience with Patty and Carol and Elaine has been the best so far. They always answer with a friendly and professional manner and resolve any questions I have on that call. It has been a pleasure dealing with them since 1998 and look forward to many more years."
We responded:
"Happy Birthday Tom! We are so grateful to be working with you for all these years! We look forward to our years ahead with you, Marci and Lauren."
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Ron Hoopes

August 11, 2023

5  out of  5
rating by Ron Hoopes
"I have been with State Farm Insurance forever. Well, just about. I started with Elaine LaVine's Dana Point office in 2001, when we moved into the area. Before that I had car insurance with State Farm since I turned 16 in 1984. Before that my dad had State Farm insurance since he turned 16 and started driving. And before that, my grandfather had State Farm insurance since he could get it, which I think was in the early 1930's. When you add in my kids, there has been 4 generations of uninterrupted State Farm insurance in our family. Any time I call in to talk to Carole of Patty, I am promptly greeted and recognized. They are quickly answering my questions based on my specific coverage as if they had my policy up on the screen before they even picked up the phone. I have several cars covered, my home, an umbrella policy, and even business insurance with State Farm. A big thanks to the Dana Point State Farm team for being awesome in every way."
We responded:
"4 Generations!! We greatly appreciate you and your families! I am so happy to hear that you feel well served in our agency! Thank you for sharing your kind words."
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Abby Abell

June 12, 2023

5  out of  5
rating by Abby Abell
"I have been a client at Elaine LeVine’s State Farm office in Dana Point for several years and they are the best! They always go above and beyond for me, they are kind, helpful and thoughtful. Every interaction I have had with the staff has been one I will remember due to their positivity and care. Thank you so much!"
We responded:
"We are happy to know that you have had positive experiences with our team! Thank you, we look forward to many more years of service to you."
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Trish Smythe

March 28, 2023

5  out of  5
rating by Trish Smythe
"We have been customers for over 10 years with Elaine and her staff at the State Farm office. In various phone calls through the years and 1 claim we have found nothing but professionalism, follow through and help when needed. Highly recommend."
We responded:
"Thank you for your long term business and very kind words! We look forward to many more years of providing outstanding service to you!."
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MM

March 10, 2023

5  out of  5
rating by MM
"Carole at LaVine State Farm is incredibly efficient and helpful. That makes a big difference in this age of service responses being from bots only. Nice to have a human voice and experience available. MM"
We responded:
"We are very happy to know you received Carole’s usual personal attention! Thank you for your kind comments."
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Adam Cochran

January 31, 2023

5  out of  5
rating by Adam Cochran
"My experience with Patty at State Farm in Dana point was wonderful. They answer the phone promptly. Easy to understand well spoken and good prices, thank you Patty and State Farm in Dana point."
We responded:
"We are elated that you we so pleased with the service you received from Patty! She really works hard at meeting the needs of our customers! Thanks for letting us work with you."
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Brian Luhmann

December 9, 2022

5  out of  5
rating by Brian Luhmann
"Been with them for years. Always provide immediate support and guidance. Strongly recommend giving them a call."
We responded:
"Thank you for your business over the years. We appreciate the opportunity to work with you and yours and look forward to being here for all your future insurance needs!"
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Russ Moore

October 19, 2022

5  out of  5
rating by Russ Moore
"Carole Mayfield and Patty Reynoso are knowledgeable and a pleasure to do business with. They did a great job of helping us secure strong policies (home, auto & umbrella) at affordable prices."
We responded:
"Carole and Patty excel at their work. Thank you for your business and kind review. We all look forward to working with you!"
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David Hernandez

October 5, 2022

4  out of  5
rating by David Hernandez
"Staff is welcoming when offering services. I’ve been doing business with them for more than a few years and they are always knowledgable in the products offered, with a friendly service!"
We responded:
"Thank you for your feedback David! We look forward to working with you for many years to come!"
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Rita Pescador

September 29, 2022

5  out of  5
rating by Rita Pescador
"Elaine and staff provide quick and efficient service, you can count on them to handle your financial and insurance needs."
We responded:
"We greatly appreciate your positive feedback and are glad to be working with you!"
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Abe Kaabipour

September 2, 2022

5  out of  5
rating by Abe Kaabipour
"The agent Patty is one of the best and responsible people I know. She made the transaction easy. She is the best."
We responded:
"Thank you for your kind comments! Patty and our team strive to always meet your insurance needs to suit you in the best way possible. Looking forward to working with you for years to come!"
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J.E. Kornmann

July 14, 2022

5  out of  5
rating by J.E. Kornmann
"Carol was great and worked very hard to quickly set up our new/revised policies and account information ! Thanks Carol et. al. James Kornmann"
We responded:
"Thank you for your positive comments about Carole- we all take great pride in knowing your insurance needs have been met efficiently. Welcome to our Agency! We look forward to serving and meeting you soon!"
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Stephen DiRocco

July 13, 2022

5  out of  5
rating by Stephen DiRocco
"Carole has been assisting my family with our insurance needs over the last several years. She has always been professional and prompt. Even when she is not available the rest of the office staff has been great."
We responded:
"Carole and our team always strive to provide you with the most professional and efficient service! Thank you for your kind words and years of business."
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Timothy Moore

July 8, 2022

4  out of  5
rating by Timothy Moore
"I have relied on the Elain LaVine Agency for more than three years for all my insurance needs, including auto, homeowners and earthquake. They do a professional and thorough job, and have my full and ongoing confidence."
We responded:
"Thank you for relaying to us about your positive experience. We look forward to many years of continuing to earn your confidence."